Category: Gerson Archives

The GG Collection Product Care Compilation

Heritage Wood Collection Care
While the Heritage Collection wood pieces are Mango Wood, these pieces have a food-safe polyurethane coating, and therefor the use of oil on this collection is not advised. Instead, simply wipe with a damp cloth. Due to the metal inlay creating “crevices” on the surface, it is not advised to place non-solid or “wet” food directly on the surface.

Antiquity Wood Care
Mango Wood is a natural product that reacts to its environment. Although it is a durable hardwood, it is a good idea to periodically apply edible oil, such as olive oil or walnut oil to keep the wood from “drying out” and keeping its natural sheen.
Clean serving pieces after each use by wiping with warm soapy water, rinsing immediately and wiping with a soft dry cloth.
Again, rub with olive oil or walnut oil, protecting it from acidic foods, maintaining its beauty for years to come.
Do not submerge in water.

Flatware/Serverware Care
For best results and to prolong use, hand wash flatware.
Hand wash using a mild, non-abrasive dishwashing soap and towel.
To avoid pitting and staining caused by acidic foods and mineral salts from tap water, flatware should be washed and dried soon after use.
A stainless steel polish may be used to remove stains.
Do not clean with an abrasive soap, sponge or steel wool.
Do not allow stainless steel flatware to soak. Utensils must be properly cleaned soon after use to avoid staining.
Do not wash silver plated and stainless steel items together.
Do not wash in a dishwasher.

Ceramics Care
Hand wash oversized pieces in mild, non-abrasive dishwashing soap and soft cloth.
Dinnerware and serving pieces may be safely washed in a dishwasher using the low energy/air cycle. Avoid over-loading the dishwasher.
Bakers may be used in most microwaves and conventional ovens up to 400-425 degrees Fahrenheit.
Do not place ceramics with attached metal in the oven.
Do not use casserole lids in the oven.
Do not take dishes from refrigerator and place directly in a heated oven.
Do not place ceramics in the freezer.
CAUTION: Over tightening screws may cause breakage. On any ceramic or glass item that has a metal attachment, it is recommended that the attachment never be removed as replacing could cause damage.

Hammered Metal Care
Hand wash glass items with a mild, non-abrasive dishwashing soap and soft cloth.
Do not wash glass items in dishwasher.
Glass items are not tempered and should not be used to serve hot beverages or food.
Do not place glass items in the oven or microwave.

Gerson’s Company Values

May of 2016 marks The Gerson Companies’ 75th anniversary in business. The owners of this company wanted to commemorate this milestone with cementing the values and a mission statement company employees have always strived to achieve. The below values were gradually announced to employees over six weeks.

THE GERSON COMPANIES’ MISSION STATEMENT:
To source, design and provide exciting quality products at competitive prices delivered accurately, efficiently and with integrity.

THE GERSON COMPANIES’ VALUES:
G – Get It Done
An attitude of whatever it takes to facilitate success.

E – Embrace An Entrepreneurial Spirit
Adapt and look forward.

R – Rally Around Each Other
Genuinely care, respect and strive to help each other and the community.

S – Strive To Grow & Prosper
Employees see opportunities to passionately pursue enhancement of themselves and The Gerson Company.

O – Our Customers Matter
Ideas and opinions of our customers are listened to and acted upon to ensure mutual success.

N – Nurture Innovation
Provide and support the resources for bringing new products and solutions to the market.

Sterling Tree Product Maintenance Questions

This page includes information to the most popular questions received about Sterling tree products.

[separator top=”20″ style=”none”] [toggle title=”We have replaced the fuses in all three palm tree trunks but it made no difference. I love this tree and really don’t want to pay full price to replace it. Any suggestions?” open=”yes”]When enough lights go out and they are not replaced, a power surge within the product can occur. If the light bulbs have turned a slight black, there is nothing to be done to fix the lights. If the bulbs have not turned black, then all lights need to be replaced to fix the problem.
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SoReal 360° LED Candles – For Your Home

Thank you for your interest in LED SoReal 360° candles. The realistic moving flame technology offered in each SoReal LED candle brings the romantic glow of wax candles without the need to worry about an open flame. This candle category offers an appealing view from 360 degrees.

Each candle includes a five hour timer, a soft vanilla scent, and includes patent pending technology. Offered in multiple sizes, including pillars and votives, each candle works with three AAA batteries. The candles have a 30-day battery life when using three AAA and the five-hour timer feature. We suggest Duracell batteries to give your candles the longest life possible.

Play the video below to view our SoReal 360° LED candles in action!

Motion FlameTM 360° LED Candles – For Your Home

Thank you for your interest in LED Motion FlameTM 360° candles. The realistic moving flame technology offered in each Motion FlameTM 360° LED candle brings the romantic glow of wax candles without the need to worry about an open flame. This candle category offers an appealing view from 360 degrees.

Each candle includes a five hour timer, a soft vanilla scent, and includes patent pending technology. Offered in multiple sizes, including pillars and votives, each candle works with three AAA batteries. The candles have a 30-day battery life when using three AAA and the five-hour timer feature. We suggest Duracell batteries to give your candles the longest life possible.

Play the video below to view our Motion FlameTM 360° LED candles in action!

Spring 2015 Company Update

Dear Valued Gerson/Sterling Customer:

We hope with the nicer weather here (finally!) your spring and early summer sales are in full swing. As we approach the year’s midpoint, we would like to provide a brief update on the progress of continuing to improve your experience in working with our company. The commitment we made to our customers late this past year was to communicate more frequently.

By now, you should have received confirmation of your Fall/Holiday orders, including items that have been cancelled by the factories. The number of items cancelled this year is consistent from year’s past, and the good news is the dollars of cancelled items is lower. For the most part, our cancellations are a result of not buying enough of a particular item from our factory. We are absolutely committed to continue offering the very best seasonal line in the marketplace, and our goal is to deliver 100%, and in a timely manner. One area we have identified in helping our delivery percentage and timeliness of shipments is to reduce the number of duplications and very similar product in our catalogs.

The additional systems and personnel we have put in place are helping us greatly in tracking the Fall, Halloween, and Holiday orders now in production with our factories. Our offices in Hong Kong and Shanghai are speaking with and visiting our factories on a daily basis, and then forwarding weekly updated progress reports.

The deliveries from our factories for Spring/Summer ’15 were well ahead of last year, although we struggled with the West Coast Port slowdown and shutdown. This letter is neither the time nor place for discourse on politics on the confrontation, but the entire dispute was unnecessary, and ended up hurting consumers, retailers and suppliers. We did our best to compensate for the delayed arrivals by investing in a second shift, both in order processing and our distribution center. Our planning definitely helped, but it could not compensate for some containers of product sitting on the West Coast for an additional 4 weeks. For those of our customers affected by the West Coast port shut down, we truly apologize.

I have seen previews of our Spring 2016 product assortments, and you will be excited as I am! It is the best assortment our designers and product merchants have created. I am especially pleased with progress on our newest addition, Garden Meadow. Solar products continue to grow in sales, and we are introducing a completely re-energized line. We are investing heavily in bringing existing Garden Meadow factories up to Gerson’s standards, as well as onboarding new suppliers we feel will improve delivery time and quality to meet our customers’ expectations. Of all of our various brands, Garden Meadow was most adversely affected this spring by the West Coast Port slowdown/shutdown, so the plan we have in place is to ship spring much earlier from the factories this next season.

We greatly appreciate the opportunity of supporting your stores, and we thank you very much for the loyalty to our company.

Best regards,

James S. Gerson – President
John C. Hjalmarson – Chairman and CEO

Everlasting Glow LED Motion Flame – For Your Home

Thank you for your interest in LED Motion Flame® candles. The realistic moving flame technology offered in each Motion Flame® LED candle brings the romantic glow of wax candles without the need to worry about an open flame. Each candle includes a five hour timer, a soft vanilla scent, and includes patent pending technology. Offered in multiple sizes, including pillars and votives, each candle works with three AAA batteries. The candles have a 30-day battery life when using three AAA and the five-hour timer feature. We suggest Duracell batteries to give your candles the longest life possible.

Play the video below to view our Motion Flame ® candles in action!

Update On West Coast Port Delivery Slowdown

Since the west coast port slowdown began last summer, we at The Gerson Companies, have watched the situation closely as it has moved from what began as an inconvenience, to what is now front page news. This situation has become vital as it has begun to impact both retailers and consumers throughout the United States. Continue reading “Update On West Coast Port Delivery Slowdown”