Contact Us

Headquarters Location:

The Gerson Companies
1450 S. Lone Elm Rd.
Olathe, KS 66061
Hours of Operation:
Monday through Friday, 8 AM – 5 PM (CST)

Customer Service:

Local Phone: 913-262-7400
Toll Free Phone: 800-444-8172
Local Fax: 913-535-7592
Toll Free Fax: 800-301-4548

Directions to our Headquarters:

Take Interstate 35 (I-35) to 151st Street (Exit 215). Turn due west onto 151st Street and continue for approximately 1 mile before taking a right turn onto S Lone Elm Rd due north. Follow S Lone Elm Rd for a half-mile before turning right into The Gerson Companies’ parking lot.

General parking for office visitors is to the south of the office building. Any warehouse sale attendees or warehouse visitors should continue east past the office parking toward the back of the warehouse. Parking for the warehouse sale is on the eastern side of the complex and in the previous Outlet Store parking area, and the entrance is Dock Door 53.

If you have any questions, or are looking for instructions like how to check an order’s status or request a catalog, please visit our Frequently Asked Questions webpage under the Contact drop down menu. Our FAQ’s section is reviewed and updated with some common questions we receive from our customers on a regular basis, and your question might be answered in this section.

You may also contact our Customer Service department with any questions you may have using the contact information provided above. We are open every business day (Monday through Friday) except on national holidays from 8 AM to 5 PM. You may also contact your Gerson Sales Representative with any questions you may have.

If you would like to submit a claim, please complete the appropriate form for your request below and email to

Credit/Replacement Request Form
Return Request Form

IMPORTANT: All information must be provided for these forms otherwise the credit cannot be processed.

Full completion of the form will also ensure faster processing for your request.

Please note all credit requests exceeding $150 for one item number must include a photograph with the form. Also, please keep the original box you received your product in as the shipping carrier may need to look at it.

Feel free to review our Customer Service department by answering a few short questions here.