Job Description

Join our family as a E-Commerce Coordinator! We are a family owned seasonal, gift and decor importer that has been in business for over 75 years. The Gerson Company is based in Olathe, KS with additional offices in Hong Kong and Shanghai. We showcase our product lines in over 10 markets across the country. As our e-commerce department continues to grow +100% each year we are looking to grow our team. Come be a part of a fast-paced department in the every changing landscape of e-commerce

Position Summary: The E-Commerce Coordinator position focuses are as follows:

• Daily interface with our E-Commerce counterparts at major retailers and maintenance of the account sales processes; including but not limited to:
• Order confirmation and cancellations
• Inventory management
• General B2B customer service as it relates to E-Commerce orders.
• Management of product taxonomy and item upload from The Gerson companies to major E-commerce websites.
• The individual will work closely with various departments to complete required product templates by gathering product information including images, writing website descriptions, and inputting product dimensions.
• The position requires working with internal systems and Microsoft applications (primarily Excel), to ensure all items are completed in a timely manner.
• Building and fostering positive relationships with internal groups and customers are an essential component.

What an average day could entail:

• Daily communication via email and phone to our retailers regarding order status, returns, refunds, etc.
• Data entry and order processing
• First tier customer support
• Researching the competitive landscape for like products and developing/executing strategies for making Gerson product the most shoppable
• Confirm accuracy of item data and descriptions

What you need to bring to the table:

• 2+ years post college or related work experience
• Strong written and verbal communication skills with a focus on customer facing communication
• Background in data entry and data management
• Ability to identify discrepancies in data and must be detail oriented
• Proficiency in Microsoft Office Suite, particularly Excel
• Excellent follow-up and initiative skills.
• Ability to handle multiple projects and priorities at once and be able to escalate issues as they arise in a timely manner
• Experience working in a team environment and communicating with others to collect pertinent product information
• Prior E-Commerce experience (direct to consumer) highly desired
• Strong analytical skills and the ability to manipulate data and reports (Excel)

Job Type: Full-time

Join our family.  The Gerson Companies is a third-generation family-owned seasonal, gift and home decor importer that has been in business for over 80 years. We are headquartered in Olathe, KS with offices in Hong Kong, Shanghai, and sales personnel across the United States. We showcase our product lines in over 10 markets across the country including permanent showrooms in Atlanta and Las Vegas. We offer competitive compensation in addition to benefit plans including 401K and opportunities for growth.  

Role Overview:

The Inside Sales Representative will report to the Vice President of Sales & Customer Experience and is responsible for engaging current and prospective customers to grow sales across Gerson’s product lines. The Inside Sales Representative will cultivate relationships with key buyers and decision makers via phone, email, and semi-annual trade show events to promote Gerson’s product offerings, identify sales growth opportunities and close business. The Inside Sales Representative will also work cross functionally with Gerson’s Customer Support and Shipping and Logistics team to enhance the overall customer experience. The position requires goal-oriented self-starters that thrive in a fast-paced and entrepreneurial work environments, strong attention to detail and organizational skills, and a high motivation to directly impact business growth and outcomes. Inside Sales Representative compensation will consist of base hourly pay and variable commission-based bonuses determined by performance towards meeting predefined sales targets and objectives.      

Responsibilities and Duties

• Manage a strategic set of accounts to engage and nurture relationships with key buyers and decision makers.
• Execute strategic phone and email marketing campaigns to promote and generate demand across all Gerson product lines.
• Drive attendance and assist customers in-person during semi-annual trade shows.
• Identify revenue generating opportunities with new customers and opportunities to upsell and expand the Gerson footprint within existing customers.
• Proficiently manage and maintain customer information within Gerson’s internal tools and systems for easy access and reference by the company.
• Ensure quality service and high customer satisfaction through availability, consistency, and attention to detail.
• Cross-functionally engage the Gerson Customer Support and Shipping and Logistics teams based on customer needs.
• Apply creative problem-solving skills to resolve issues on behalf of Gerson’s customers

Skills Required:

• Highly motivated, entrepreneurial attitude
• Strong interpersonal and communication skills – both written and verbal
• Excellent attention to detail and organizational skills
• Comfortability with cold outreach and nurturing relationships
• Ability to think critically to solve problems and provide solutions to customers
• Demonstrated ability to work under pressure and meet deadlines
• Aptitude for acquiring product knowledge and developing sales skills
• Strong computer skills including Word, Excel and Outlook required
• Ability to work independently and capable of seeking direction when required

Come join the Gerson Team and see, for yourself, why we are different from all other warehouse and distribution centers!!!!

We are currently looking to fill the following part time and full time positions:

• Unloaders
• Order Pullers
• Reach Truck Drivers
• Quality Control
• Assemblers

All positions offer on the job training.

SCHEDULES:

• Monday-Friday 7:00 am – 3:30 pm
• Sunday-Thursday 4:00 pm – 12:30 am

HOURLY PAY: $13.00 to $20.00