Job Description

Join our family as a E-Commerce Coordinator! We are a family owned seasonal, gift and decor importer that has been in business for over 80 years. The Gerson Company is based in Olathe, KS with additional offices in Hong Kong and Shanghai. We showcase our product lines in over 10 markets across the country. As our e-commerce department continues to grow +100% each year we are looking to grow our team. Come be a part of a fast-paced department in the every changing landscape of e-commerce

Position Summary: The E-Commerce Coordinator position focuses are as follows:

• Daily interface with our E-Commerce counterparts at major retailers and maintenance of the account sales processes; including but not limited to:
• Order confirmation and cancellations
• Inventory management
• General B2B customer service as it relates to E-Commerce orders.
• Management of product taxonomy and item upload from The Gerson companies to major E-commerce websites.
• The individual will work closely with various departments to complete required product templates by gathering product information including images, writing website descriptions, and inputting product dimensions.
• The position requires working with internal systems and Microsoft applications (primarily Excel), to ensure all items are completed in a timely manner.
• Building and fostering positive relationships with internal groups and customers are an essential component.

What an average day could entail:

• Daily communication via email and phone to our retailers regarding order status, returns, refunds, etc.
• Data entry and order processing
• First tier customer support
• Researching the competitive landscape for like products and developing/executing strategies for making Gerson product the most shoppable
• Confirm accuracy of item data and descriptions

What you need to bring to the table:

• 2+ years post college or related work experience
• Strong written and verbal communication skills with a focus on customer facing communication
• Background in data entry and data management
• Ability to identify discrepancies in data and must be detail oriented
• Proficiency in Microsoft Office Suite, particularly Excel
• Excellent follow-up and initiative skills.
• Ability to handle multiple projects and priorities at once and be able to escalate issues as they arise in a timely manner
• Experience working in a team environment and communicating with others to collect pertinent product information
• Prior E-Commerce experience (direct to consumer) highly desired
• Strong analytical skills and the ability to manipulate data and reports (Excel)

Job Type: Full-time

Join the Gerson family! We are growing and need to hire some very special people to join our customer focused team.

The Gerson Companies is a family owned seasonal, gift and décor importer based in Olathe, KS. We offer competitive benefit plans including 401k and Profit Sharing. If you are looking for a family atmosphere, come work for us!

POSITION SUMMARY:

As a Customer Service Representative for Gerson, you will have the direct responsibility for the following:

• Responsible for answering questions from our customers, retailers, and associates via in-bound and out-bound calls, and addressing product questions over the phone.
• Directly responsible for data entry and data entry audits of orders for product lines ensuring that the right products and quantities are in the system.
• Addresses product damage, product overage, product shortage and resolves situations related to customer needs or customer claims in a friendly manner.
• Responsible for the ordering of product samples as needed for customer requests and ensure the samples are produced and delivered in a timely manner.
• Collaborates with our in-house staff to ensure that customer concerns are addressed and questions are answered promptly.

WHAT YOU NEED TO BRING TO THIS POSITION:

You need to bring Exceptional customer service! We have been around for 75 years, we love our customers and our team needs people that want to help us get to the next 75 years.

• Excellent customer service skills and a professional presence in both verbal and non-verbal communication.
• Proficiency with MS Office products, primarily with Excel and Outlook.
• Previous experience with Apprise Software a plus.
• Must be proficient and accurate in both 10-key and alphanumeric entering of customer orders.
• Basic math aptitude is a must in this role.
• Proven ability to interact with customers over the phone or in person.
• Ability to apply creative problem solving skills to resolve issues.
• Ability to do sales in the form of upselling items to external customers.

Requirements:

• High School Diploma and some college is preferred.
• 2-4 years of experience in a challenging customer service role where multi-tasking and attention to detail was required.

Job Type: Full-time

Pay: From $16.00 per hour