When reporting a defective or damaged item, or requesting to return an item, please complete the corresponding form, then email the completed form to claims@gersoncompany.com. You can find the forms located here:

Credit/Replacement Request Form

Return Request Form

Please fully complete the appropriate form with all the requested details before submission otherwise the request cannot be processed. Please allow 7 – 10 business days from date of submission for your request to be processed.

If you are requesting a return, please keep the original box as the shipping carrier may need to review it. Please do no submit requests multiple times as this will create duplicate credits. If you would like to know the status of your claim, please contact Customer Service at 1.800.444.8172.