FAQ Category: Online Shop

What Shipping Options Does The Gerson Companies Offer?

We offer two shipping methods to ship your The Gerson Companies orders when ordering via our online shop.

  1. Gerson Truck: This is the most common shipping method our customers’ use when placing orders through our online shop. When selecting this option for shipping, The Gerson Companies’ will choose the best method for shipment of the order. If you have a predetermined freight provider with The Gerson Companies as your third party provider, this would be the best method for all orders you place online. If you have opted to utilize the Gerson Flat Rate Shipping, this would be the best method for all orders you place online. If your account with The Gerson Companies does not have an assigned freight method, all orders placed through the website would ship via the best method as determined by Gerson.Flat Rate Shipping is the most common freight method assigned to our customers’ accounts. Flat Rate Shipping is calculated based on your order total and the designated shipping destination for the order. We apply a flat percentage ranging from 10% to 16% of the order total as shipping charges, and the percentage charged varies by United States region where the shipping destination is located (distance from our Kansas distribution center). You can review our Flat Rate Shipping information here; included in this document is a map showing the different regions and percentage that will be applied to the order total for each region. Shipping rates are reviewed semi-annually, and some restrictions may apply.
    Important Details about Flat Rate Shipping:
    An additional fee of $40.00 USD will be applied to any order where any of the following services are requested for shipment delivery: Lift-gate Delivery, Inside Delivery (10 feet inside the door), and/or Residential Delivery.
    Effective December 5th, 2017, Flat Rate Shipping orders under $250.00 USD will incur a $15.00 USD freight surcharge in addition to the Flat Rate Shipping amount calculated based on the destination for the order.
  2. $25 Pick Up: If you are interested in picking up an order using a personal vehicle, we do offer this option as a shipment method from our Olathe, Kansas distribution center. This should be advised at the time the order is placed so it can be classified on the order for our distribution center. We charge a $25 Pickup Fee that will be added to your order as shipping charges. We will also require the contact information to notify when the order is ready for pickup. If your order is already placed, you may contact our Customer Service department by phone, 1.800.444.8172, or email, GersonCS@gersoncompany.com, to request this change to be made to your order if it hasn’t already shipped. 
    All pickups MUST be scheduled 24-hours in advance by calling 1.913.535.7347.

I Have Multiple Stores, Each with a Different Gerson Account ID. Do I Need a Different Login/Password for Each?

We can adjust your online shop web account so you can access the full list of accounts you have with The Gerson Companies. This allows our customers to have only one login and password for our website that can be used to place orders for any account/location of your choosing.

If you are interested in updating your web access for our online shop to include any additional accounts, please contact our Customer Service department by phone, 1.800.444.8172, or email, GersonCS@gersoncompany.com. Please be prepared with the list of accounts you would like to add, and your current username for our online shop (if available). Once your web account is updated, your online shop home screen will be updated slightly to include the option to “Select a New Customer”. Within the popup window that appears, you may use the drop down menu to select the appropriate customer code you need. Once the customer code is chosen, all features in our online shop will be adjusted to reflect the corresponding information (such as invoices and order acknowledgements) for the customer code you selected.

Where Can I Find a Digital Copy of a Catalog?

We post full catalogs and supplement catalogs on our online shop. You must first have access to our online shop before you can view and download the catalog PDF files for any The Gerson Companies product line. To request website access for our online shop, please complete the form located under the Contact drop down menu for Request Website Access.

Once you have logged in using your assigned username and password (or guest access username and password), scroll down to the bottom of any webpage. Under Digital Catalogs and Sell Sheets, you may click the appropriate link for the Gerson product line you are interested in viewing. Gerson International (GIL) catalogs are located under Book & Buy Product Lines, and all other Gerson Everyday product line catalogs (Everlasting Glow®, The GG Collection®, Lone Elm Studios™, etc) are located under Gerson Everyday Catalogs or Sell Sheets. Then simply click the image or name of the catalog, and a digital PDF will either download or automatically open depending on your browser settings.

Where May I Find the Unit Cost for an Item?

We only ship our products in casepack quantities. Because we only ship our products in full casepacks, we do not offer the option to select an “Each” or “Single Unit” as your Unit of Measure when placing an order.

To determine the unit cost for any item you are interested in purchasing via our online shop website, you should divide the Price of the Unit of Measure you have selected by the number of units in the sell pack. The number of units in a sell pack is designated by the digit in the U/M selected.
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We moved all open order information to our new database and website, which went live on May 1st, 2014. All invoices billed before May 1, 2014, are not available online. Please contact customer service or your Gerson Sales Representative for a copy of any invoices prior to this date.

How May I Receive a Copy of my Invoice?

Invoices for all orders placed against your account are available to view and download using your The Gerson Companies online shop website account. Invoices under your web account are for all orders you have placed with The Gerson Companies, whether the order was placed using our online shop or if you called or faxed in your order.

Invoices can be found under the Customer Service section of the left navigation panel. Click the “Invoices” link and a list of your invoices (since May 1st, 2014) will display with some basic information, such as the invoice number and corresponding order number, date the invoice was issued, your PO or reference number, and whether the invoice has been paid or is pending. You may filter these results by date to find a specific invoice. To view or download an Invoice for a specific PO, click the appropriate Gerson Invoice number in the far left column of the list that populates. A PDF copy of the Invoice will either download or automatically open, depending on your browser settings.

How Can I Check the Status of my Order?

Order Statuses for all orders placed against your account are available on your The Gerson Companies online shop website account. Order Statuses listed under your web account are for all open orders you have placed with The Gerson Companies, whether the order was placed using our online shop or if you called or faxed in your order.

To check your order’s status, visit the Order Status link under the Customer Service section of the left navigation panel. This is the webpage where you may view and download your open Order Acknowledgements, as well. A list of your open orders will display with some basic order information, such as the order number, date the order was placed, and your PO or reference number. Simply search for the order in question (you may filter by date the order was placed, if your open order list spans several pages), and look for the Order Status in the second column from the right.

If you would like more detailed information about your order’s status, please contact our Customer Service team by phone, 1.800.444.8172, or email, GersonCS@gersoncompany.com. You may also contact your Gerson Sales Representative to obtain Order Status details as needed.

How May I Receive a Copy of my Order Acknowledgement?

Order Acknowledgements for all orders placed against your account are available to view and download using your The Gerson Companies online shop website account. Order Acknowledgements under your web account are for all orders you have placed with The Gerson Companies, whether the order was placed using our online shop or if you called or faxed in your order.

Order Acknowledgements can be found under the Customer Service section of the left navigation panel. Click the “Order Status” link and a list of your open orders will display with some basic order information, such as the order number, date the order was placed, order status, and your PO or reference number. To view or download an Order Acknowledgement for a specific PO, click the appropriate Gerson order number in the far left column of the list that populates. A PDF copy of the Order Acknowledgement will either download or automatically open, depending on your browser settings.

How May I Delete Products In My Online Shopping Cart?

There are two ways to update your cart on our online shop to remove products.

Update Cart Option:

  1. Click the Cart link under the Shopping Cart section in the left navigation panel on our online shop.
  2. Click the Remove checkbox to the left of the all products you want to remove. You can remove multiple products from your cart at one time.
  3. Click the Update Cart link to the left of Checkout button on the bottom right of the Cart screen. All products selected should be removed from your cart.

Order Confirmation Option:

  1. Click the Cart link under the Shopping Cart section in the left navigation panel on our online shop.
  2. Click the Checkout button, then choose your shipping address and billing address.
  3. On the Shipping and Payment Information webpage, select the “Click here for item availability” link under the section titled Other.
  4. Click the Remove checkbox to the left of all the products you want to remove, then click the Continue button. All products selected should be removed from your cart

How Do I Change My Password?

We suggest that all customers reset their password after gaining access to our online shop website. You may change your password by first logging in to the online shop at https://shop.gersoncompany.com, then selecting Change Password under the My Account drop down menu on the top navigation panel. Type your current password in the Old Password field, then type your desired password in the New Password and Confirm New Password fields.

There are no restrictions, limitations, or specifications for your password; you may use as many or as few characters as you desire. We do suggest that you change your password to something you will remember easily. We also suggest that your password is a minimum of 8 characters with at least one numerical character, for your protection.

If you have forgotten your password, please visit the Customer Login screen for our online shop and select the “Forgot Your Password?” link. You will be asked to submit your username, and we will contact you with your updated password within one business day.