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Contact Us

Headquarters Location:

The Gerson Companies
1450 S. Lone Elm Rd.
Olathe, KS 66061
Hours of Operation:
Monday through Friday, 8 AM – 5 PM (CST)

Customer Service:

Local Phone: 913-262-7400
Toll Free Phone: 800-444-8172
Local Fax: 913-535-7592
Toll Free Fax: 800-301-4548

If you have any questions, or are looking for instructions like how to check an order’s status or request a catalog, please visit our Frequently Asked Questions webpage under the Contact drop down menu. Our FAQ’s section is reviewed and updated with some common questions we receive from our customers on a regular basis, and your question might be answered in this section.

You may also contact our Customer Service department with any questions you may have using the contact information provided above. We are open every business day (Monday through Friday) except on national holidays from 8 AM to 5 PM. You may also contact your Gerson Sales Representative with any questions you may have.

If you would like to submit a claim, please complete the appropriate form for your request below and email to claims@gersoncompany.com:

Credit/Replacement Request Form
Return Request Form

IMPORTANT: All information must be provided for these forms otherwise the credit cannot be processed.

Full completion of the form will also ensure faster processing for your request.

Please note all credit requests exceeding $150 for one item number must include a photograph with the form. Also, please keep the original box you received your product in as the shipping carrier may need to look at it.

Feel free to review our Customer Service department by answering a few short questions here.


Important Dates:

Olathe Showroom Opens (Spring/Summer): June 5, 2017
National Hardware Show:
May 9-11, 2017
Dallas Market:
June 21-27, 2017
Dublin Market:
June 25-27, 2017
Atlanta Market:
July 11-18, 2017
Olathe Open House:
July 28-31, 2017
Las Vegas Market:
July 30 - August 3, 2017