FAQ Category: General

I Am A Consumer. How Can I Purchase The Gerson Companies Products?

Thank you for your interest in our products! To find where our products our sold, we suggest that you Google our brands and product lines. You will find many retail stores with our products across North America. We have provided a list of local participating retailers with store locations in Kansas and Missouri for your convenience. Click here for the list of participating retailers.

Do You Drop Ship?

Yes, we offer a selection of items from our various product lines in our drop ship assortment. However, we do have specific requirements that must be met before we can on-board a customer for drop ship with The Gerson Companies.

Please visit www.gersoncompany.com/contact/G-Commerce or contact your Gerson Sales Representative for more information about our new drop ship fulfillment program, G-Commerce.

Is There a List of Upcoming Trade Shows The Gerson Companies Will Be Participating In?

We participate in several trade shows throughout the year, and we also have showroom locations that are open year-round for our potential and current customers to visit. To view the current list of all upcoming trade shows that The Gerson Companies will exhibit at, please visit the All Events & Shows webpage located under the Shows drop down menu. If you are interested in learning more about a specific show or event, such as what products will be featured or showroom address and contact information, click the appropriate show city in the Shows drop down menu.

We ask that anyone interested in visiting one of our showrooms complete the Request Appointment form located under the Contact drop down menu. Please complete all required fields on this form so we can process your request as quickly as possible. By requesting an appointment, you are ensuring the one-on-one attention of a Gerson Sales Representative who can help you navigate the showroom and place your order.

How May I Request a Digital Copy of a Catalog?

We post full catalogs and supplement catalogs on our online shop. You must first have access to our online shop before you can view and download the catalog PDF files for any The Gerson Companies product line. To request website access for our online shop, please complete the form located under the Contact drop down menu for Request Website Access.

For more information on how to access digital catalogs when logged in your online shop account, please see the “Where Can I Find a Digital Copy of a Catalog?” question below under FAQs for our Online Shop.

How May I Request a Catalog?

To request a print catalog(s) to be sent to you, please complete the form located under the Contact drop down menu for Request Catalog. Please complete all required fields of the form. Once received, we will process and ship your catalog request as quickly as possible.

Do You Offer Seasonal Dating on Orders Placed for Gerson International Book & Buy Products?

Yes, we do offer seasonal dating on orders placed for Gerson International seasonal products. However, we must first evaluate your account and confirm credit approval before seasonal dating may be applied.

When submitting your order for Gerson International product, please notify Customer Service or your Gerson Sales Representative that you are interested in applying seasonal dating to your order. They will work with the Accounting department to process your request.

How May I Request a Statement of My Account?

Please call 1.913.535.7720, or email Accounting@gersoncompany.com, to request a statement of your The Gerson Companies account through the Accounting department. Please be prepared with your account information, such as account ID, as this will make processing your request faster. You may expect to receive back your account statement within 1 – 2 business days.

How May I Receive a Copy of my Invoice?

Invoices for all orders placed against your account are available to view and download using your The Gerson Companies online shop website account. Invoices under your web account are for all orders you have placed with The Gerson Companies, whether the order was placed using our online shop or if you called or faxed in your order.

For more information on how to access Invoices in your online shop account, please see the same question below under FAQs for our Online Shop.

If you currently do not have website access to our online shop, please Request Website Access.  You may also call our Accounting department at 1.913.535.7720, or email us at Accounting@gersoncompany.com to request an invoice either digitally or by mail.