NOTIFICATION OF CHANGES
THIS SITE CONTAINS LINKS TO OTHER SITES
The online shop Site, https://Shop.GersonCompany.com, is for the benefit of Users. The private and shared Workspace areas of the Site facilitate communication and the exchange and sharing of information between Customer, Sales Representatives, and the Company. The information contained in private user account shared between Sales Representatives and Customers is not used for any purposes other than to facilitate communication and the exchange of information between the parties involved. The Gerson Companies reserves the right to monitor communications in the user account section in order to verify compliance with our Terms of Service, international, federal or state laws and/or our other stated policies.
INFORMATION WE GATHER
If you register to buy products, both branded and not, using The Gerson Companies Site, we collect and store Personal Information that specifically identifies you or your Account. At this time, the most information you would be required to submit is your first name, last name, User ID, password, preferred currency, street address, city, state, zip/postal code, country, phone number, email address and valid financial Account information. Other information requested on our Registration page, including the ability to receive promotional offers from The Gerson Companies, is optional. We may, in the future, include other optional requests for information from you to help us to tailor the Site for you and deliver personalized information to you. Without your agreement, we will not share, rent or sell any personal information with third parties in any way other than what is disclosed in this privacy statement. Credit card information is transmitted via SSL (“Secure Socket Layer”) encryption for your protection.
- Online Surveys and Contests
Occasionally, The Gerson Companies conducts a User survey to collect information about our Users’ preferences. These surveys are optional and if you choose to respond, your responses will be kept anonymous. Similarly, we may offer contests to qualifying Users in which we ask for contact and demographic information such as name, email address and mailing address. None of this information is shared with third parties, except in summary, if at all. The demographic information that The Gerson Companies collects in the registration process and through surveys is used to help us improve our Services to meet the needs and preferences of our Users. This may include targeting advertising to you about our Services. Information we gather through a contest may also be disclosed to third parties as necessary for prize fulfillment and other aspects of any contest or similar offering.
- The Gerson Companies Payment System
The Gerson Companies Payment Service requires Users to pay with a credit card, wire transfer, ACH or debit card or account terms. The Gerson Companies will collect your credit card number and/or other entered financial institution information such as credit card/account numbers and will use that information to bill your Orders as requesting including shipping to perform the billing operation on behalf of The Gerson Companies, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the Authentication process.
- Service providers and Agents
We use credit card and other payment processing companies to bill you for goods and services and email marketing basis to send emails from The Gerson Companies to opt-in Users. We will share your personal information as necessary for third parties to provide these services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
- Automatically Gathered Information
The Gerson Companies automatically collects browser type and browser software version to tailor the presentation of the Site and the Services to the Account and to maintain a record of the User’s or Visitor’s activity on the Site. As an automatic process, our Web server software records a log file of IP addresses that access the Site. We also collect IP address information but do not ordinarily link IP addresses to Users’ Personal Information. However, we can and will use IP addresses to identify a User when we, in our sole discretion, determine that it is necessary to enforce compliance with our Terms of Service or to protect our service, Site, customers or others. When you use the Site, The Gerson Companies collects information about your Account transactions and The Gerson Companies may collect information about your computer for fraud prevention purposes. Finally, The Gerson Companies may collect additional information from or about you in other ways not specifically described here. For example, The Gerson Companies may collect information related to your contact with The Gerson Companies Customer Support or store results when you respond to a survey.
HOW WE USE AND DISCLOSE INFORMATION
- Registration Information
We use Personal Information for our own internal purposes including contacting you via email to inform you about updates to our Services and providing you with information relating to E-Commerce transactions that you conduct on the Site. We reserve the right to disclose your information as required by law. We do not rent or sell our Users’ Personal Information to third parties. We do, however, provide you with the opportunity to receive promotional messages via email. If you decide to opt-in to receive promotional emails, you may opt-out of receiving these promotional emails at any time by clicking the Unsubscribe link provided in all promotional emails distributed by The Gerson Companies.
We may send you email communications including information that we think may be of interest to you relating to The Gerson Companies products and product lines. You may opt-out of receiving these email communications either when you register to become a User or via the Unsubscribe link provided in all email communications distributed by The Gerson Companies. We do not send any of your Personal Information to any advertising or marketing firms.
- The Gerson Companies Contractors
To the extent necessary to provide you with the services on the Site, we may provide your Personal Information to third party contractors who work on behalf of or with The Gerson Companies to provide you with such services, to help us communicate with you or to maintain the Site. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Site, including the providers of online communications services, will have rights to use and disclose the Personal Information collected in connection with the provision of these services in accordance with their own privacy policies.
- Legal Requests
The Gerson Companies cooperates with all law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud, theft, harassment and other rights. We can (and you authorize us to) disclose any information about you, including the content of your online communications, if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; (b) protect or defend the rights or property of The Gerson Companies or third parties; (c) assist in an investigation; or (d) respond to an emergency that poses a threat to the safety of Users or other persons. All legal aspects of our company shall be governed by The State of Kansas, any legal action shall be held under its jurisdiction.
- Business Transaction
If our company or our assets related to the Site are acquired by another company, we will attempt to notify you so that you may make an informed decision about this new use of your Personal Information.
- Anonymous Information
We may create Anonymous Information records from Personal Information by excluding information (such as names) that make the information personally identifiable to you. We may use this Anonymous Information to analyze inquiry, request and usage patterns so that we may enhance Services and the Site. We reserve the right to use and disclose Anonymous Information to third parties at our discretion. “Anonymous Information” means information that is not associated with or linked to your Personal Information; Anonymous Information does not permit the identification of individual persons.
COMMENTS SUBMITTED BY USERS
The Gerson Companies constantly seeks to improve the quality of the services we provide and the User experience on the Site. We value your input and encourage you to help us expand and make improvements to the Site by providing us with any thoughts or comments you might have regarding our services or the operation of the Site. You can submit any comments you have to us by contacting Customer Support via email or phone (details provided below). If you provide any Personal Information with the submission of your comments, we will only use it to acknowledge or respond to your comments. Submitting comments via email will not cause you to receive any secondary or promotional material, unless specifically requested by you. In certain circumstances, we may ask for your permission to post your comments in marketing or promotional materials.
We will use commercially reasonable methods to keep Personal Information securely in our files and systems. Our Payment System is operated using secure Internet connections, using SSL (Secure Sockets Layer) encryption, to help protect your financial data. Please note that with current technology, we cannot guarantee the security of your data as it travels over the Internet.
We do not intentionally gather Personal Information about Visitors or Users who are under the age of 13. If we become aware that we have unknowingly collected Personal Information from a Visitor or User under the age of 13, we will make every effort to delete this information from our records.
TERMINATING YOUR USER ACCOUNT
We save your Personal Information until your Account with us is terminated by you or us, and/or you Unsubscribe to email notifications. To terminate your User Account access to our Site, contact Customer Support. If you terminate your User Account, your Personal Information cannot be recovered. You may continue to receive email communications for a short period of time until we have updated all of our databases. If you continue to receive email notifications after User Account termination, you may Unsubscribe to email communications from The Gerson Companies by clicking the Unsubscribe link provided in all The Gerson Companies email communications. After termination of your User Account, your Personal Information may remain on our archived database and records. Notwithstanding the above, we will maintain information on Users who have been removed for violating our Terms of Service and/or Branded Account Agreement.
CORRECTING/UPDATED YOUR INFORMATION
To make any changes to your Account, aside from updating your User Account password on the Site, contact Customer Support. Any changes made to your Personal Information will replace previously provided Account details, and previous Account details, once replaced, will not be recoverable.
The Gerson Companies Customer Support
Business Hours: Monday through Friday, 8 AM – 5 PM Central Time (CST)
Phone: 1-800-444-8172 / Press 6 for Customer Service
Last Updated April 17, 2017