As a Customer Service Representative you will have the direct responsibility for the following:
- Responsible for answering questions from our customers, retailers, and associates via in-bound and out-bound calls and addressing product questions over the phone.
- Directly responsible for data entry and data entry audits of orders for product lines ensuring that the right products and quantities are in the system.
- Addresses product damage, product overage, product shortage and resolves situations related to customer needs or customer claims in a friendly manner.
- Responsible for the ordering of product samples as needed for customer requests and ensure the samples are produced and delivered in a timely manner.
- Collaborates with our in-house staff to ensure that customer concerns are addressed and questions are answered promptly.
Qualifications: (What you need to bring to the position)
- Excellent customer service skills and a professional presence in both verbal and non-verbal communication.
- Proficiency with MS Office products (intermediate level or above in Excel).
- Previous experience working in an ERP system (Apprise Software a plus).
- Must be proficient and accurate in both 10-key and alphanumeric entering of customer orders.
- Basic math aptitude is a must in this role.
- Proven ability to interact with customers over the phone or in person.
- Ability to apply creative problem-solving skills to resolve issues.
- Ability to do sales in the form of upselling items to external customers.
- High School Diploma and additional college coursework/degree is preferred.
- 2-4 years of experience in a challenging customer service role where multi-tasking and attention to detail was required.
The Gerson Companies is a fourth- generation family-owned seasonal, gift and home decor importer that has been in business for over 75 years. We are headquartered in Olathe, KS with offices in
Hong Kong, Shanghai and sales personnel across the United States. We showcase our product lines in over 10 markets across the country including permanent showrooms in Atlanta and Las